PRIVACY POLICY

Overview

We appreciate the opportunity to interact with you on the Internet, and are committed to protecting and safeguarding your privacy and providing a safe online experience for everyone who uses our website. By using www.silentleadership.org (the “Website”), you agree to the terms of this Privacy Policy. Because we do gather different types of information about and from you, we believe it is important that you understand our collection and use of this information.  The purpose of this Privacy Statement is to inform you about the types of information we might collect about you when you visit our Site and/or use our Applications, how we may use that information, whether we disclose it to anyone, and the choices you have regarding our use of, and your ability to correct, that information.

Please read the complete Privacy Policy below, as well as our Terms of Use, and contact us if you have any questions.


What information do we collect about you?

Personally Identifiable Information

You can browse most portions of our Site without revealing any Personally Identifiable Information. If you want to register, place an order, and/or download some of our more exclusive materials, you will be required to provide Personally Identifiable Information (such as first and last name, address, email address, and telephone number) to be shared with us for the purpose of contacting you, including via email, to assist with registration and/or ordering. In such event, we might maintain a record of your contact, including such Personally Identifiable Information, in a file specific to you. We use this information to provide better service in the event that you contact us again.

If you choose to shop online as a Customer, or to download exclusive content via the Site, we will collect Personally Identifiable Information (such as first and last name, address, email address, and telephone number). In the case of shopping, your email address is required for billing information, credit card, and other transaction information. We use this information to deliver your order, process payment, and to communicate with you about the status of your order.

We current only use PayPal for purchases on our site and thus, credit card information is not collected, stored or retained on our Site (online and offline).

From time to time, you may voluntarily provide Personally Identifiable Information to complete surveys and questionnaires or to participate in user polls. We use this information to improve our services. We may also use your Personally Identifiable Information to provide you newsletters or promotions from time to time. You may customize your marketing preferences, or let us know if you do not wish to receive any promotional materials, by using the opt out feature on the bottom of any emails.


How we use your email

We may use your e-mail address to send different types of e-mail messages to you. For example, if you've purchased from us before or you have registered your email with us:

  • Updates and Value Offers. We may send you e-mail account updates of new products and services.
  • Newsletters. We occasionally may send you newsletters related to our products or services in which you are enrolled or indicated in the past that you have elected to receive.
  • Account Service Information. We may send you e-mail service notifications that are related to products and services in which you are purchased in the past.
  • Inspiring Messages. You may also choose to receive other types of e-mail messages from us, such as if you sign-up for our Daily Inspiration emails.
 

Aggregate Information


Aggregate information is information such as Internet Protocol ("IP") address (a number automatically assigned to your computer whenever you surf the web), your operating system and browser type, and any search terms that you enter. Our web server aggregates this information in order to monitor the level of activity, evaluate its effectiveness, and improve our content in order to make your visit an easy and enjoyable experience.

Please note that any aggregate information we choose to use does not personally identify you. We do not correlate any Personally Identifiable Information with the Aggregate Information that we collect.


Information collected automatically

We receive and store certain types of information whenever you interact with us. For example, like many web sites, we use “cookies” and we obtain certain types of information when your web browser accesses our Website. We use “cookies” to track usage patterns on our Website. You can turn off cookies, though it may affect your online experience.

Note on cookies

A "cookie" is a small data file transferred to your computer's hard drive that allows a website to respond to you as an individual, gathering and remembering information about your preferences in order to tailor its operation to your needs, likes, and dislikes and save you from re-entering information you have already provided. Cookies also enable us to keep track of a consumer's electronic "shopping cart" before completing a purchase.

Most browsers automatically accept cookies, but you can usually adjust yours (Microsoft Internet Explorer, Firefox, Chrome, etc.) to notify you of cookie placement requests, refuse certain cookies, or decline cookies completely.


Squarespace and Paypal

We do not store any customer credit or debit card information. This data is

all stored securely by our payment provider PayPal. Details of PayPal’s privacy policy can be read on the PayPal website.

Our store is hosted on Squarespace Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Squarespace's data storage, databases and the general Squarespace application. The data is stored on a secure server behind a firewall. 

For more information about Squarespace's Terms of Service or Privacy Statement, please check their website.


Third-Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.


Children's Privacy Protection

We take care to protect the privacy needs of children and encourage parents to be an active participant in their child's online activities. Information on our Site does not target and is not intended for children under the age of 18. We will not knowingly collect Personally Identifiable Information from them.

Any training and motivational speeches provided to schools is not disclosed on this website and is made directly with the requesting school.


Contact Us

If you have any concerns about our use of your information or about this Privacy Policy, please send us an email, or contact us via the contact page. We will make every reasonable effort to address your concerns and remedy any problems you bring to our attention.